One of the goals of delivering bad news is to regain the confidence of the receiver.
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Q45: All bad-news messages should be presented using
Q46: As an employee, you should avoid responding
Q47: When irate customers sound threatening and overstate
Q48: If your receiver might overlook the bad
Q49: The direct strategy saves time and is
Q51: When you must deliver bad news to
Q52: What is the best advice for presenting
Q53: When bad news must be given to
Q54: In order to convey empathy and sensitivity
Q55: Which of the following sentences to employees
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