Selena, the head architect of a government firm, is called for a meeting with her boss. Her boss expresses his concern about a collapsing dam at one of the hydroelectric power plants. Using reflective listening, when responding to her boss, Selena should avoid:
A)overly paraphrasing the concern being expressed.
B)too much direct eye contact with him.
C)even brief periods of silence.
D)asking questions for clarification.

Question

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The Answer of Selena, the head architect of a government firm, is called for a meeting with her boss. Her boss expresses his concern about a collapsing dam at one of the hydroelectric power plants. Using reflective listening, when responding to her boss, Selena should avoid:
A)overly paraphrasing the concern being expressed.
B)too much direct eye contact with him.
C)even brief periods of silence.
D)asking questions for clarification.

Selena, the Head Architect of a Government Firm, Is Called