Kasper Inc. wants its workers to act ethically, treat each other well, and treat its customers well. What is the most effective way to communicate this to the workers?

Question

Quizplus · Accepted Answer

Modeling the desired behavior is the most effective way to communicate ethical behavior to workers. By seeing their leaders act ethically and treating others well, workers are more likely to follow suit. Creating a code of ethics and holding meetings about customer service are helpful, but modeling behavior is the most effective method. Punishing employees for unethical behavior may serve as a deterrent, but it does not teach positive behavior or promote a positive workplace culture.