A SLA specifies the exact type of performance that the common carrier will provide and the penalties if this performance is not provided.

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A Service Level Agreement (SLA) is a contract between a service provider and a customer that specifies the level of service to be provided and the penalties if that level of service is not achieved. The SLA typically defines the type of performance, such as uptime or response time, and outlines the metrics and measurements that will be used to determine whether the performance meets the agreed-upon standards. It also lays out the consequences if the provider fails to meet those standards, such as credits or financial penalties.

A SLA Specifies the Exact Type of Performance That the Common