Wainscott Finch, a Fortune 500 management consulting firm, conducts Project Management Preparatory Academies for its clients in which participants spend 70 hours learning how to create a differential competitive advantage through their employees. Why?
A) The maintenance of employee relations is the latest trend in business.
B) Satisfied employees yield satisfied customers.
C) The participants' companies do not have a competitive advantage.
D) Employees need only job security to be satisfied in their work.
E) Environmental monitoring has detected a general trend toward organizational dissatisfaction.

Question

Quizplus · Accepted Answer

Research indicates that managers have an important effect on customer satisfaction because they are responsible for how satisfied their employees are at their jobs. Satisfied employees provide much better customer service.

Wainscott Finch, a Fortune 500 Management Consulting Firm, Conducts Project