In order to change an organizational culture, top management can persuade other managers and employees to perform a new behavior in place of an older one. This technique is called __________.
A) behavioral iteration
B) behavioral substitution
C) behavioral subtraction
D) organizational acculturation
E) replacement behavior

Question

Quizplus · Accepted Answer

Behavioral substitution is the process of having managers and employees perform new behaviors central to the new organizational culture in place of those behaviors that were central to the old organizational culture.

In Order to Change an Organizational Culture, Top Management Can