The primary disadvantage of customer departmentalization is ____.
A)an over-emphasis on customer needs
B)duplication
C)difficulties in coordinating across departments
D)overspecialization of managers and workers
E)an inability to solve problems for specific customers

Question

Quizplus · Accepted Answer

Customer departmentalization can lead to duplication of resources and efforts, as each department may have its own set of functions and processes to serve its specific customer group.

The Primary Disadvantage of Customer Departmentalization Is ____