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McDonald's Fast-Food Restaurants Have a Well-Designed Training Program for All

Question 56

Multiple Choice

McDonald's fast-food restaurants have a well-designed training program for all new employees. Each new employee is supposed to learn how to perform standardized tasks. Due to labor shortages in some areas, these new employees begin work as soon as they are hired and do not receive any off-the-job training. This nonconformity to standards creates ____.


A) ambiguous group norms
B) motivational grapevines
C) negative benchmarks
D) control loss
E) monitoring valences

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