The 85/15 Rule-which asserts that 85 percent of the problems can be corrected only by changing systems and less than 15 percent of the problems can be solved by individual workers-is a tenet of

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The 85/15 Rule is a principle of Total Quality Management (TQM), which emphasizes the importance of organizational systems and processes in solving problems rather than blaming individual workers.

The 85/15 Rule-Which Asserts That 85 Percent of the Problems