Knopf identified several types of behavior patterns that help professionals choose in dealing with bureaucracies. He says the warrior covertly complains to others about how terrible the system is.

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Knopf identified several types of behavior patterns, but the "warrior" is not described as someone who covertly complains to others about how terrible the system is. Instead, the warrior is typically characterized by more direct action or confrontation to challenge and change the system.

Knopf Identified Several Types of Behavior Patterns That Help Professionals