Lee divided the customers interacting with Snackbot into two groups : those who received personalized conversations and those who received impersonal conversations. A measure of personalized conversation is which one of the following?
A)"Hi, here is your snack."
B)"The weather is very nice."
C)"I missed seeing you last week when you were out of the office."
D)"Have a nice weekend."

Question

Quizplus · Accepted Answer

Personalized conversations involve messages that are tailored to the individual's specific circumstances or history, indicating a level of personal knowledge or attention. Option C, "I missed seeing you last week when you were out of the office," is personalized because it references the individual's specific situation (being out of the office the previous week), which demonstrates an awareness of the person's activities or schedule.

Lee Divided the Customers Interacting with Snackbot into Two Groups