Sociologist Arlie Hochschild believes that the emotional labor associated with service workers can be as alienating an experience as
A)failing a test.
B)working on an assembly line.
C)shopping at a giant superstore.
D)jumping off a cliff.

Question

Quizplus · Accepted Answer

Hochschild's concept of emotional labor focuses on the requirement for service workers to manage and sometimes manipulate their emotions as part of their job, similar to the alienation experienced by factory workers on an assembly line, as described by Marx. This comparison highlights the disconnection between one's internal feelings and external expressions, akin to the alienation of workers from the products of their labor in industrial settings.

Sociologist Arlie Hochschild Believes That the Emotional Labor Associated with Service