In a British-based McDonald's court case, employees testified that they routinely witnessed managers and employees watering down soft drinks and failing to throw away food that had been dropped on the floor. These observations relate to

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The observations relate to the informal dimensions of organizations, which encompass the unofficial and unwritten ways that organization members interact and get things done, often diverging from the official rules and procedures.

In a British-Based McDonald's Court Case, Employees Testified That They