A hamburger purchased in a U.S.-based Wendy's and a hamburger purchased in a German-based Wendy's has the same appearance and taste. This phenomenon represents which feature of McDonaldization?
A)efficiency
B)predictability
C)control
D)quantification

Question

Quizplus · Accepted Answer

Predictability is a key feature of McDonaldization, referring to the assurance that products and services will be the same in any location of a franchise, such as a hamburger having the same appearance and taste in Wendy's restaurants in both the U.S. and Germany.

A Hamburger Purchased in a U