Logan works at a major fast food establishment. One day when the lines of customers waiting to order was long, he noticed his friend at the back of the line and waved him up to the front. Logan violated which one of the following principles governing bureaucracies?

Question

Quizplus · Accepted Answer

Logan's action of favoring his friend over other customers violates the principle that staff should treat clients impartially, viewing them as cases rather than allowing personal relationships to influence their professional conduct.

Logan Works at a Major Fast Food Establishment