James Is a Case Manager for a Homeless Shelter

James is a case manager for a homeless shelter. His responsibilities include conducting intake interviews with applicants, identifying appropriate resources, and coordinating treatment team meetings for his clients.
Maria is a Latina woman who has been living in her car with her two children. She has just come into the shelter and meets with James for an intake interview.
(1) James:  Come in, Maria, and have a seat . (Extends his hand)
(2) Maria:  Thank you . (Shakes James's hand)
(3) James:  How can I help you?
(4) Maria:  Well, I need clothes for my two children, and we are hungry.
(5) James:  OK, we can help with that. Do you have a place to stay?
(6) Maria:  No .
(7) James:  Would you like to find a place to stay?
(8) Maria:  Yes .
(9) James:  Why are you homeless?
(10) Maria:  My husband died. (Looks down and is wringing her hands)
(11) James:  How did he die?
(12) Maria:  (Begins to cry) He had a heart attack.
(13) James:  When did he die?
(14) Maria:  (Visibly upset) Two months ago.
(15) James:  So, how did you lose your home?
(16) Maria:  (Crying) My two babies are so young, I didn't want to leave
(17) them alone, and I lost my job . (She pauses)
(18) James:  Ummm…what about other family?
(19) Maria:  They are all in a different part of the country.
(20) James:  Oh…
(21) Maria:  (Sits silently, crying, with her head down)
Whenever Maria paused in line (17) , James responded by asking another question. Which of the following would have been a more helpful response? ​

A) "So, your husband died and you lost your home because you didn't want to work."
B) "Where did you work?"
C) "I see."
D) "Everything will work out."