What do sociologists call it when a person's job requires him to manage his feelings as part of his official duties?
A) Socialization
B) feeling rules
C) Emotion work
D) Role taking

Question

Quizplus · Accepted Answer

Sociologists call it emotion work when a person's job requires him to manage his feelings as part of his official duties. This can include situations where individuals need to display or suppress certain emotions, such as service workers needing to appear friendly and helpful to customers even if they are feeling frustrated or stressed.

What Do Sociologists Call It When a Person's Job Requires