A nightclub has several types of employees,each with a specialized task.Bartenders make drinks,bouncers check identification,bussers clear away used glasses,and so on.A shift supervisor is in charge,and a manager is in charge of the shift supervisor.At work the employees check the bulletin board,where their boss posts memos explaining changes in the rules.The bouncers are the most popular employees,because they usually let their friends in for free,even if their friends don't have ID.In many ways,the club is a bureaucracy,but there is at least one significant element of bureaucratic organization missing.What is it?
A) Specialization
B) Hierarchy
C) formal written communication
D) Impersonality

Question

Quizplus · Accepted Answer

The missing element in this nightclub's bureaucracy is impersonality. The bouncers' behavior of letting their friends in for free, even if they don't have identification, shows that they are not following the rules in an impersonal manner.

A Nightclub Has Several Types of Employees,each with a Specialized