A user called to inform you that the laptop she purchased yesterday is malfunctioning and will not connect to her wireless network. You personally checked to verify that the wireless worked properly before the user left your office. The user states she rebooted the computer several times but the problem still persists.
Which of the following is the first step you should take to assist the user in resolving this issue?
A) Inform the user she will need to return the laptop so you can replace the internal Wi-Fi card and verify wireless functionality.
B) Have the user press the appropriate function key combination to enable the wireless radio and then attempt to connect to the wireless network.
C) Instruct the user on how to reseat the internal mini-PCIe wireless adapter and try to connect to the wireless network.
D) Ask the user to turn on the laptop's airplane mode and attempt to reconnect to the wireless network.

Question

Quizplus · Accepted Answer

The first step should be to ensure the wireless radio is enabled, often done through a function key combination, as it's a common and simple issue that can prevent connection to wireless networks.

A User Called to Inform You That the Laptop She