Terry came into work and turned on his computer. During the boot process, the computer shut down. When he tried again, the computer showed the error message, OS not found. Terry called the help desk and explained the computer issue. The help desk technician asked Terry to open the computer.
As a help desk technician, what would you have Terry check on his computer with the case cover removed?
A) SATA cable connection
B) CMOS battery
C) Properly seated RAM
D) P1 power connection

Question

Quizplus · Accepted Answer

The "OS not found" error message often indicates that the computer's hard drive is not being recognized, which could be due to a loose or disconnected SATA cable. Checking the SATA cable connection ensures the hard drive is properly connected to the motherboard, allowing the computer to detect the operating system.

Terry Came into Work and Turned on His Computer