You received a call from a user who brought her own device to the office but cannot find or connect to the company WLAN. The laptop shows other available wireless networks in the building. This user and the other users in her department are connected to the company WLAN and can browse to multiple websites with no problems from their company-assigned laptops.
Which of the following is the most likely reason the user cannot find the company WLAN from her own device?
A) The company WAP has its radio turned off.
B) The company WAP is powered down or disconnected.
C) The laptop's wireless network is toggled to the off position.
D) The company WAP has SSID broadcast disabled.
E) The user's laptop NIC has MAC address filtering enabled.

Question

Quizplus · Accepted Answer

The most likely reason the user cannot find the company WLAN from her own device is that the company Wireless Access Point (WAP) has SSID broadcast disabled. This means the network name (SSID) is not being openly broadcasted, making it invisible to devices not already configured to connect to it. Other networks being visible indicates the user's device and the WAP are functioning, but the specific network is hidden.

You Received a Call from a User Who Brought Her