While investigating an email issue, a support technician discovers no users can access their email accounts on the company's email server connected to the private LAN. Pinging the email server from several workstations on the LAN results in 0% packet loss.
Which of the following is the next step the technician should take in troubleshooting this issue?
A) Contact the ISP, inform the provider of the issue, and ask the provider to check the server.
B) Verify the server has a valid assigned IP address on the LAN subnet.
C) Escalate the problem to a server administrator to check for issues with the server.
D) Check the workstations on the LAN for APIPA configuration.

Question

Quizplus · Accepted Answer

Since pinging the email server from several workstations on the LAN is successful, it indicates that the server is reachable within the network, suggesting that the issue is not with network connectivity but potentially with the server itself. Therefore, escalating the problem to a server administrator to check for issues with the server is the next logical step.

While Investigating an Email Issue, a Support Technician Discovers No