A user called the help desk to report that her mobile device has apps on it that she does not remember installing. Several times throughout the day, she receives alerts in the notification bar from apps she does not recognize asking for permission to download and upload data.
Which of the following is the most likely cause for this behavior?
A) The mobile device has malware on it.
B) The company has pushed these apps to the device.
C) The anti-malware software is detecting and deleting infected apps.
D) The device is performing an OS update.

Question

Quizplus · Accepted Answer

The most likely cause for unexpected apps being installed and seeking permissions to download and upload data is that the mobile device has been infected with malware. Malware can autonomously install unwanted apps and attempt to gain permissions to perform malicious activities.

A User Called the Help Desk to Report That Her