According to Robin Leidner's fast food,fast Talk,what are the consequences of scripting workers' interactions with customers?

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Leidner argues that scripting workers' interactions with customers is damaging to workers as it suppresses their real selves, reducing them to "performing machines" who have little control over their work and interactions with customers. This creates a sense of alienation and can lead to lower job satisfaction and burnout.

According to Robin Leidner's Fast Food,fast Talk,what Are the Consequences