When your business telephone rings:
A) do not answer before the third ring.
B) answer by identifying your company or department and giving your name.
C) do not offer to transfer the caller to someone else who can help the caller.
D) answer in a brisk, impatient tone to let the caller know you are busy.

Question

Quizplus · Accepted Answer

Answering a business call by identifying your company or department and giving your name is professional and courteous. It provides the caller with immediate confirmation that they have reached the correct place and who they are speaking with.

When Your Business Telephone Rings