Peter is writing an e-mail message to his staff that the new computers promised to arrive on Monday will be delayed for two weeks.He knows that many people will be frustrated because their current computers are slow and outdated.Which organizational pattern should his message follow?
A)direct pattern
B)indirect pattern
C)chronological pattern
D)geographical pattern

Question

Quizplus · Accepted Answer

Since Peter knows that his staff will be frustrated with the news, he should use the indirect pattern in his message. This way, he can cushion the bad news by stating something positive first, then providing a reason for the delay, and finally concluding with an apology or possible solution. This will help to lessen the impact of the delay and maintain positive relationships with his staff.

Peter Is Writing an E-Mail Message to His Staff That