Messages in today's digital age are shorter and more frequent than in the past.
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Q12: Please let me know if I may
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Q14: The major attraction of instant messaging (IM)in
Q15: In most businesses today,e-mail has been overtaken
Q16: Including a subject line in an e-mail
Q18: Important is an example of an effective
Q19: Instant messages and text messages can become
Q20: Down-editing is not recommended when responding to
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Q22: Liliana must be able to access her
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