A disgruntled client has begun leaving negative comments about your firm on its Facebook page.What should you do first?
A)Ignore the comments.
B)Determine whether the comments violate your established social media comment policy.
C)Delete the comments immediately.
D)File a lawsuit against the client.

Question

Quizplus · Accepted Answer

It is important to first determine whether the negative comments violate your established social media comment policy before taking any action. If the comments do violate the policy, then appropriate action can be taken. If they do not violate the policy, it may be necessary to address the client's concerns and try to resolve the issue. Ignoring or immediately deleting the comments can worsen the situation and harm the firm's reputation. Filing a lawsuit should be considered as a last resort.

A Disgruntled Client Has Begun Leaving Negative Comments About Your