Because customers are already upset,the language of adjustment messages should be particularly ________.
A)adamant
B)sensitive
C)negative
D)vague

Question

Because customers are already upset,the language of adjustment messages should be particularly ________.
A)adamant
B)​sensitive
C)negative
D)​vague

Quizplus · Accepted Answer

The language of adjustment messages should be particularly sensitive because customers are already upset. Using language that is adamant, negative, or vague may further aggravate the situation and worsen customer relations. Therefore, sensitivity is the best choice to calm and assuage the customer's upset feelings.

Because Customers Are Already Upset,the Language of Adjustment Messages Should