A Windows user called the help desk to request that her local user account password be reset on her computer. The help desk technician connected to the computer using RDC and reset the password using the Network Places Wizard. After the password was reset, the user lost access to all the data files on the local HDD.
Which of the following describes the most likely reason for the lost data files?
A) The technician erased all the data files while resetting the password.
B) The user attempted to enter an incorrect password too many times.
C) The user had previously encrypted her data files and folders using EFS.
D) The user lost access to the network shared drive when her password was reset.

Question

A Windows user called the help desk to request that her local user account password be reset on her computer. The help desk technician connected to the computer using RDC and reset the password using the Network Places Wizard. After the password was reset, the user lost access to all the data files on the local HDD.  
Which of the following describes the most likely reason for the lost data files?
A) The technician erased all the data files while resetting the password.
B) The user attempted to enter an incorrect password too many times.
C) The user had previously encrypted her data files and folders using EFS.
D) The user lost access to the network shared drive when her password was reset.

Quizplus · Accepted Answer

The user had previously encrypted her data files and folders using EFS (Encrypting File System), and resetting the password without backing up the encryption key can lead to loss of access to those files.

A Windows User Called the Help Desk to Request That