A user is experiencing problems connecting to a SOHO Wi-Fi network via her mobile device.
Which of the following is the first step a technician should take in resolving this issue?
A) Reset the network settings on the mobile device.
B) Reset the network settings on the wireless router.
C) Determine if any other devices are experiencing the same issue.
D) Back up the data on the device and perform a factory reset.

Question

Quizplus · Accepted Answer

Determining if other devices are experiencing the same issue helps to identify if the problem is with the single device or the network itself, which is a crucial first step in troubleshooting.

A User Is Experiencing Problems Connecting to a SOHO Wi-Fi