A user is troubleshooting a mobile device app that is displaying errors and has contacted the app manufacturer's technical support team for assistance. The support technician needs specific information from the device about how the app is responding and what is happening to cause the errors.
How can the technician retrieve the requested information from the user's device?
A) All apps automatically send information about errors to the device manufacturer.
B) The device will automatically email this information to the tech.
C) The user needs to take a screenshot and send it to the tech.
D) The method for retrieval is dependent on the specific app or device's operating system.

Question

Quizplus · Accepted Answer

The method for retrieving information about app errors or issues varies depending on the app and the device's operating system. Different apps and operating systems have their own mechanisms for logging and reporting errors, which can include built-in reporting tools, the need for the user to manually send logs, or the use of third-party applications to capture error details.

A User Is Troubleshooting a Mobile Device App That Is