Of the Four Activities That Make a Firm Customer-Centric,connection Involves

Of the four activities that make a firm customer-centric,connection involves:

A) helping employees at the firm develop the right skills needed to better serve customers.
B) creating structural mechanisms at the firm that allow workers to organize their activities to focus more exclusively on creating value for customers.
C) developing relationships with parties outside the firm to increase the value of the firm's offerings.
D) using informal methods such as culture and incentives to encourage people in the organization to come together in the spirit of serving customers.