Which of the following statements is true about communication channels?
A) In horizontal channels,media are sent up and down the chain of command.
B) Downward communication is used for giving instructions and training.
C) Organizations that seek to save time use vertical communication channels.
D) Employees who engage in upward communication are always dissatisfied.

Question

Quizplus · Accepted Answer

Downward communication is used for giving instructions and training. This type of communication flows from higher-ranking individuals to lower-level employees. Horizontal channels refer to communication that is sent between employees at the same level within an organization, while vertical channels refer to communication that moves up and down the chain of command. The statement that organizations seek to save time by using vertical communication channels is not necessarily true, as different channels may be used for different reasons depending on the situation. The statement that employees who engage in upward communication are always dissatisfied is also not true, as upward communication can be used to provide feedback and make suggestions for improvement.

Which of the Following Statements Is True About Communication Channels