By creating an "app" that allows citizens to report service problems and determine where to direct specific inquiries, cities like Chicago, Denver, and Charlotte are engaging in what is called

Question

Quizplus · Accepted Answer

The concept described in the question is related to e-government, which refers to the use of technology to enhance government services and engage citizens in the democratic process. The creation of an app that enables citizens to report service problems and find the right contacts aligns with the goals of e-government, making the correct answer B. The term "electronic pandering" is not a recognized term in the context of government, and "Internet surveillance" refers to the monitoring of online activities, which is not relevant to the question. "Gerrymandering" refers to the manipulation of political boundaries to gain an advantage, which is also not applicable to the question.

By Creating an "App" That Allows Citizens to Report Service