Which of the Following Is an Example of a Procedural

Which of the following is an example of a procedural rule in operation?

A) a Social Security recipient being entitled to receive a check for a large amount
B) a Medicare recipient contacting a member of Congress to complain about the confusing health care system in the United States
C) the Internal Revenue Service giving notice to all parties involved in an agency hearing
D) the U.S. Department of Health and Human Services referring a client to a state agency better suited to handle his or her problem