Scott, a printing shop owner, believes that his business is running rather haphazardly and wants to get it under control. The first step he should take is to

Question

Quizplus · Accepted Answer

Setting standards is the first step towards getting a business under control. This will help identify where and how improvements need to be made to better meet those standards. Once the standards are set, corrective action can be taken to meet those standards, along with increased inspection and two-way communication.

Scott, a Printing Shop Owner, Believes That His Business Is