Powerful companies,whether they are large or small,gain power when satisfying customer needs and wants better than their competitors.
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Q1: For service firms, the customer has to
Q5: The ideal quantity of an item to
Q6: Technology can adequately replace the human touch
Q6: The terms repetitive manufacturing and mass production
Q7: Work groups tend to be better at
Q9: Only product firms have an operations process.
Q10: Flexible management systems uses machine automation to
Q13: Operations refers to the processes used to
Q15: Continuous manufacturing refers to assembly lines that
Q18: Manufacturers with seasonal demand schedules often hire
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