Customer focus is paying attention to fulfilling the needs and wants of customers.
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Q12: Because technology is changing, office workers may
Q13: All three major types of organizations (businesses,
Q14: Government units seek to make a profit.
Q15: A virtual office is
A) permanent and located
Q16: Internal customers are people inside your organization
Q18: As an office professional, it is not
Q19: Assigning temporary office workspace to workers as
Q20: A space within a person's home that
Q21: Increasingly, American companies
A) have fewer layers of
Q22: An effective customer service strategy is
A) giving
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