Screening incoming calls
A) is never an appropriate procedure for business calls
B) can save you and the callers time
C) is not a procedure used to determine the purpose of telephone calls
D) both B and C

Question

Screening incoming calls
A) is never an appropriate procedure for business calls
B) can save you and the callers time
C) is not a procedure used to determine the purpose of  telephone calls
D) both B and C

Quizplus · Accepted Answer

Screening incoming calls is a common practice in business settings to ensure that calls are directed to the appropriate person or department, thereby saving time for both the caller and the recipient. It helps in managing the flow of calls efficiently.

Screening Incoming Calls