When a medical receptionist greets a 5-year-old patient by asking his mother, "And how is little José today?," she is:
A) being polite to the mother.
B) likely to get detailed information about the child.
C) behaving professionally.
D) not showing respect for the child.

Question

Quizplus · Accepted Answer

By referring to the child as "little José," the receptionist is not showing respect for the child as an individual and may be perceived as dismissive or condescending. It is important to interact directly with and address young patients by their names to establish trust and rapport.

When a Medical Receptionist Greets a 5-Year-Old Patient by Asking