A dental hygienist who says to a patient, "I hear you saying that you don't like to floss because it makes your gums bleed," is using a technique known as:

Question

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The dental hygienist is using paraphrasing, which involves restating or summarizing what the patient has said in their own words. This is a useful technique in active listening, which requires the listener to pay close attention to the speaker and demonstrate an understanding of their thoughts and feelings. Probing involves asking open-ended questions to gather more information, while evaluating involves making judgments or assessments, neither of which are being done here.

A Dental Hygienist Who Says to a Patient, "I Hear