The MOST important reason for health care professionals to develop excellent phone skills is to:
A) increase their chances for promotion.
B) work more efficiently.
C) project a positive image of their facility.
D) impress the public with their professionalism.

Question

Quizplus · Accepted Answer

Developing excellent phone skills is important for health care professionals in order to project a positive image of their facility. This can greatly impact patient satisfaction and trust in the facility, ultimately leading to improved patient outcomes and business success. While increasing chances for promotion and impressing the public with professionalism may be beneficial, they are not the most important reasons for developing phone skills in healthcare. Working more efficiently may also be a benefit, but not the primary reason for developing phone skills.

The MOST Important Reason for Health Care Professionals to Develop