What is the best way for a health care professional to deal with a patient who has not followed the instructions given about postoperative care and who then complains about the negative consequences?
A) Advise the patient that he or she caused the problem himself or herself.
B) Explain specifically what he or she should have done.
C) Apologize for possibly giving unclear instructions and explain them again.
D) Ask your supervisor to assist the patient.

Question

Quizplus · Accepted Answer

It is important to approach the situation with understanding and empathy. Apologizing for possibly giving unclear instructions and taking the time to explain them again can help to prevent further negative consequences and maintain a positive relationship with the patient. Blaming the patient (A) can damage the relationship and make the patient feel unsupported, and simply listing what the patient should have done (B) without acknowledging the patient's frustration may also be ineffective. Involving a supervisor (D) may be necessary in some cases, but it should not be the first option.

What Is the Best Way for a Health Care Professional