Case-Based Critical Thinking Questions
Case 10-2
Timothy thinks his computer is running slowly, and he is trying to fix the problem.Timothy wants to take a systematic approach to solving his computer problem. What is the first thing he should do?
A)Determine his computer's base score.
B)Test the causes.
C)Define the problem.
D)Scan the Event Viewer for critical or warning events.

Question

Quizplus · Accepted Answer

The first step in solving any problem is to clearly define the problem. Timothy should identify what specific issues he is experiencing with his computer and what he hopes to achieve by solving the problem. Once he has a clear understanding of the problem, he can proceed to identify potential causes and solutions.