Case-Based Critical Thinking Questions
Case 10-3Betty's computer won't start. After her initial panic, she remembers that there are many tools and options she can use to diagnose and hopefully fix the problem.Betty has fixed her computer startup problem. She needed to use the Windows installation media, but did not need to restore her files from her backup copies. This means that she used ____.
A)System Restore
B)Last Known Good Configuration
C)Reinstall Windows
D)Startup Repair

Question

Quizplus · Accepted Answer

The fact that Betty needed to use the Windows installation media suggests that her startup problem was more serious than a simple configuration issue, which would have been fixed with Last Known Good Configuration. System Restore would have rolled her system back to an earlier point in time, potentially losing recent changes and updates. Reinstalling Windows would have resulted in the loss of her programs and files, which was not the case here. Startup Repair is the best choice as it can fix problems with the boot sector, MBR, or boot configuration data without needing to reinstall Windows or lose files.