For a total quality management program to be effective, the firm must be willing to ____________.

Question

Quizplus · Accepted Answer

A total quality management program is focused on meeting and exceeding customer expectations. To achieve this, the firm must be willing to listen to clients and make necessary changes to meet changing client needs. It is not enough to simply tell clients what services the firm is going to provide without taking their input into consideration. Option D is not correct because option B is not necessary for an effective total quality management program. Option E is not correct because there is a best answer.

For a Total Quality Management Program to Be Effective, the Firm