Clients can tell they are receiving good service because _______________________.
A) most clients have a legal background and can tell whether they are getting good legal services
B) the documents they receive from the firm look good, have good grammar, and have no typos
C) their phone calls are returned quickly
D) although the law firm breaks promises to them regularly, they expect this
E) b and c
Correct Answer:
Verified
Q14: _ is the technique of telling the
Q15: Professionals, such as paralegals, spend about 20%
Q16: Noise _.
A)inhibits or prevents the receiver
Q17: What are the signs of being a
Q18: Do not be judgmental when interviewing clients,
Q20: A communication barrier _.
A)inhibits or prevents
Q21: Discuss what characteristics are important in order
Q22: Match the followings.
Q23: Name five strategies for fostering positive relationships
Q24: List 5 of the 10 commandments of
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