Clear communication is the responsibility of:
A) The technician
B) The service writer
C) The customer
D) All of the above

Question

Quizplus · Accepted Answer

Clear communication in any service situation is the responsibility of everyone involved. Technicians must be able to clearly explain their diagnosis, recommended repairs, and any other necessary information to both the service writer and the customer. Service writers must be able to effectively communicate this information to the customer, including expectations for timing and cost. And the customer must be able to clearly communicate their concerns and understand the information provided to them. Clear communication from all three parties is essential for a successful service experience.

Clear Communication Is the Responsibility Of