Troubleshooting a computer issue requires all of the following EXCEPT: _____.
A) defining the problem
B) logging off and back on again
C) identifying possible causes
D) determining the cause

Question

Quizplus · Accepted Answer

Logging off and back on again is a common solution to many computer issues, but it is not a step in troubleshooting as it is not identifying or resolving the underlying cause of the problem.

Troubleshooting a Computer Issue Requires All of the Following EXCEPT